Privacy Policy

1. Introduction

This Privacy Policy outlines how we collect, use, and protect your personal information when you use our platform.

2. Information We Collect

We collect information that you provide directly to us when you:

  • Create an account or make a booking on our website.
  • Contact customer support or communicate with us.
  • Participate in surveys, promotions, or offers.

Types of Information:

  • Personal Information: Name, address, email, phone number, and payment details.
  • Usage Data: IP address, browser type, device information, and interaction with our website.
  • Third-Party Information: Details provided by third-party services, such as payment processors.
3. How We Use Your Information

We use the collected information for the following purposes:

  • To process bookings and payments.
  • To communicate booking details to customers and cab vendors.
  • To improve our services and website functionality.
  • To send service updates, promotional offers, or policy changes (you can opt out of promotions).
  • To comply with legal obligations or resolve disputes.
4. Sharing of Information

We share your personal information only under these circumstances:

  • With Vendors: To facilitate your bookings, we share customer details (name, contact, pickup address) with vendors/drivers.
  • Legal Requirements: When required by law or legal processes, such as subpoenas or court orders.
  • With Service Providers: For payment processing, IT support, or analytics, ensuring they adhere to data protection laws.

We never sell or trade your information.

5. Security Measures

We use advanced technologies and stringent security protocols to safeguard your data, including:

  • Secure Sockets Layer (SSL) encryption for website transactions.
  • Restricted access to your data by authorized personnel only.
  • Regular audits of our systems for vulnerabilities.
6. Your Rights

As a user, you have the right to:

  • Access the information we hold about you.
  • Request correction or deletion of your personal data.
  • Opt out of marketing communications.
  • Withdraw consent for data processing where applicable.
7. Refund and Cancellation Policy

At DazzleCab, we aim to provide a fair and transparent refund and cancellation process to all our customers.

  • Refund Process: In the event of a valid refund request, the customer will receive their refund within 5 to 7 business days from the date of the refund approval. Refunds will be processed via the same method used for payment, unless an alternative method is requested.
  • Cancellation Policy:
    • Within 4 hours of the journey start time: If the customer cancels their booking within 4 hours of the scheduled journey start time, there will be no refund (0% refund).
    • Before 4 hours of the journey start time: If the customer cancels their booking at least 4 hours prior to the journey start time, they will be eligible for an 80% refund of the booking amount.
  • Note: In certain cases, processing fees or other administrative charges may be deducted from the refund amount. By using our services, you agree to these refund and cancellation terms.
8. Limitation of Liability

DazzleCab operates solely as a technology platform that connects customers with independent third-party service providers (vendors). DazzleCab does not own, operate, or control any vehicles or drivers.

While we aim to work with reliable cab vendors, we are not responsible for:

  • Driver actions or cab conditions.
  • Accidents, illegal activities, or damages during trips.
  • Misuse of information shared between customers and vendors.

All liabilities rest with the respective vendors and drivers. By using our services, you agree that DazzleCab is not liable for any loss, injury, or dispute arising from the service provided by vendors.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated terms.

10. Contact Us

For any questions, please reach out to:

We aim to respond within five business days.